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1st Gen (2G) iPhone Repair Parts
3G iPhone Repair Parts
3G S iPhone Repair Parts
1st Gen iPod Touch Repair Parts
2nd Gen iPod Touch Repair Parts
3rd Gen iPod Touch Repair Parts
1st Gen Nano iPod Parts
2nd Gen Nano iPod Parts
3rd Gen Nano iPod Parts
4th Gen Nano iPod Parts
5th Gen Nano iPod Parts
1st & 2nd Gen Mini iPod Parts
1st Gen iPod Parts
2nd Gen iPod Parts
3rd Gen iPod Parts
4th Gen iPod Parts
4th Gen Color iPod Parts
5th Gen (iPod Video) Parts
6th Gen iPod (iPod Classic) Parts
Not
quite sure what’s wrong with your PDA or iPod?
Create a work order and send in your device for a FREE
diagnostic test.
If the repair ends up costing more than you want to spend,
you only owe us for return shipping.
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| Refund
and Exchange Policy |
Customers must request
an RMA authorization prior to returning any merchandise to Optimistic
Enterprises, Inc.
- Authorization may
be obtained by email - rmadept@PDASmart or phone - (512)528-0333
- RMA
is available to the original purchaser only.
- All software sales are final and no refund or exchange for any
software.
- Shipping and handling charges are non-refundable.
- Customer is
responsible for all the shipping charges associated with returning
the defective merchandise for exchange or refund.
- Unused and
unopened parts and accessories may be returned within 30 days
from the date of the original shipment for a full product refund.
- Any
non-defective parts and accessories that have been used or installed
by the customer are subject to a pro-rated refund amount based
on their used resale value. The restocking / remarket fee for
used, non-defective returns will normally be 15%, but can be much
greater depending on the condition of the returned part and our
ability to remarket it as a used item.
- All parts and labor are warranted
against defects in workmanship for 90 days from the date of the
original shipment and will be handled by exchange only
Refunds will not
be issued for parts or labor more than 30 days old.
- All warrantees are voided if returned product is found to be
abused, scratched, mishandled, mislabeled, modified, or altered
in any way.
- Customer is responsible for proper packaging of RMA
returns. All warranties will be void on items that are returned
inadequately packaged.
- Merchandise returned under warranty as
defective will be tested. Where the finding is contrary to the
complaint a Technical fee of not more than
$25.00 and the return shipping charges will be posted to the relevant account before
the item(s) is return the customer.
- Any wrong, missing, or damaged
item must be reported to RMA department within 24 hours of receipt
via E-mail or fax.
- Customers are responsible for paying any freight
charges incurred by refused shipment and undeliverable goods.
An additional 15% restocking fee will be deducted on each undeliverable
item(s) in the refused shipment.
We are not responsible
or liable for the loss of any data regardless of how caused. The
customer is responsible for backing up all information before
the product is shipped for repair or replacement.
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